FREQUENTLY ASKED QUESTIONS
Do you ship to my address and how much will I pay?
We ship worldwide every day! DHL Express is our preferred international carrier for speed, reliability and tracking capability. If you'd like to receive a rate quote for shipping, simply add the products you're looking to purchase into the shopping cart and proceed to checkout where delivery options and pricing will be displayed. You can learn more about our shipping here. If you require assistance regarding shipping, please don't hesitate to contact us.
How long will it take to receive my order?
We typically ship orders within 24 hours of being placed. Please visit out shipping page for more information regarding transit timeframes, or for a more accurate shipping timeframe please contact us with your delivery address.
I'm trying to locate my order. How do I track my delivery?
Once placing an order with Zacatak Lures, you’ll receive an email containing an order number, details of your order and how you can get in touch with us if you have any questions. Please check your spam or junk mail folders if you don’t receive this. Once your order is processed and shipped, you’ll receive a second email providing details on how to track your purchase to your door! You can track DHL shipments here and Australia Post shipments here using the shipment ID provided. If you require assistance to track your order, please contact us.
What is the difference between your head types?
You can learn more about our three head types - Soft Skull, Hard Head and Xtreme Lumo - by clicking here.
Can you help me find the right lure?
How can I be sure that Zacatak Lures work?
We receive positive feedback and fish pics from anglers across the globe every day! Please check out our Facebook and Instagram pages where we share customer reviews and fish catches. You can also find more information about Zacatak Lures in our blog.
Do you sell replacement lure skirts?
Yes! We offer a large range of replacement lure skirts, click here to browse the full range.
What payment methods do you accept?
Payments can be made using your credit card (Visa, Mastercard or AMEX) or we also accept PayPal.
Can I go to a shop to buy Zacatak Lures?
Zacatak Lures are proud to supply many of the world's leading fishing retailers. We also ship direct to customers globally each day, due to the popularity and results that Zacatak Lures enjoy. You can find a list of stockists here.
I want to buy a gift, but I'm not sure what to purchase. Do you have Gift Certificates?
Yes, you can purchase Zacatak Lures gift certificates or check the current balance of a gift certificate here.
Where are you located?
Zacatak Lures are handcrafted in Port Stephens, Australia. You can learn more about us here.